TERMS OF SERVICE & SERVICE POLICIES

These Terms of Service apply to all services performed by Swoosh Autodetailing (“the Company”). By booking an appointment, leaving a vehicle in our care, or authorizing service, the customer acknowledges and agrees to the following policies.

 2.1 Payment Due

Payment is due immediately upon completion of service unless written arrangements were approved prior to the appointment. We accept approved electronic payment methods, including debit and major credit cards.

2.2 Release of Vehicle

Upon completion of service, the customer will be notified that the vehicle is ready for pickup. Payment must be completed at or before pickup. We reserve the right to retain possession of the vehicle until payment is made in accordance with applicable lien rights.

2.3 Failure or Refusal to Pay

If payment is not made at pickup, the vehicle will remain secured on our premises. We may request alternate payment arrangements or charge a previously authorized card on file.

Vehicles not paid for within 48 hours after notification of completion may incur storage charges. Unresolved accounts may be escalated to lawful recovery procedures.

2.4 Commercial & Corporate Services

Unless written credit terms are approved in advance, commercial services are not invoiced credit accounts. Payment is due upon completion of service.

If payment is not received within seven (7) days of service completion, the account may be referred to a third-party collection agency. Internal approval processes, purchase orders, or accounts payable procedures do not delay payment obligations unless agreed to in writing beforehand.

2.5 Declined Payments

If a payment method is declined, the customer must provide a valid alternative payment method within 24 hours. An administrative processing fee may apply.

2.6 Refunds

Due to the labor-intensive nature of detailing services, monetary refunds are not provided for completed services. If a service concern arises, we will inspect the vehicle and, where appropriate, provide corrective service, partial correction, or store credit.

2.7 Receipts

Receipts are issued only for services actually performed. We do not alter descriptions, adjust service values, backdate invoices, or create documentation for work not completed.

3.1 Pre-Service Inspection

All vehicles undergo inspection prior to service and may be photographed. We document existing cosmetic and interior conditions such as scratches, worn trims, stains, and warning lights.

3.2 Pre-Existing Conditions

We are not responsible for issues resulting from pre-existing conditions, including failing clear coat, brittle trim, worn upholstery, failing electronics, leaks, or prior damage.

Age-related failures that occur during normal cleaning, such as emblems loosening or worn components separating, are considered incidental and not negligence.

3.3 If Damage Occurs

If we directly cause damage due to workmanship, we will promptly notify the customer, document the issue, and arrange a reasonable repair solution. Liability is limited to the affected area only. Repairs will be handled through appropriate remedy; cash settlements are not provided.

3.4 Reporting Damage

Any service-related damage concern must be reported before leaving the premises or within 48 hours of the vehicle being picked up or made available for pickup. Claims inconsistent with inspection records or reported outside this timeframe may be declined.

3.5 Personal Property

Customers must remove personal belongings from the vehicle. We are not responsible for cash, electronics, or personal items left inside.

3.6 Mechanical & Electrical Systems

We are not responsible for pre-existing mechanical or electrical issues that become apparent during or after service, including sensor faults, battery issues, or wiring problems.

3.7 Child Safety Seats

For safety and liability reasons, staff do not reinstall child safety seats. Customers must reinstall and secure them after pickup.

We perform only the services agreed upon at booking or check-in. Additional requests after work begins may require additional time, cost, or rescheduling. Customers may not supply their own chemicals or products; we use approved professional products to ensure safety and consistency.

Each detailing package includes only the services specifically listed in its description. Exterior services do not include interior cleaning unless stated, and interior services do not include paint correction or protection unless specified.

We reserve the right to modify, limit, or omit procedures if performing them would reasonably risk damaging the vehicle’s condition or producing an unsatisfactory cosmetic result. Where necessary, we may recommend an alternative service, reschedule the appointment, or decline service.

Auto detailing improves appearance but cannot restore a vehicle to factory condition. Results depend on age, wear, maintenance history, and material condition.

We cannot guarantee permanent removal of deep stains, dye transfer, salt damage, odors embedded in padding, or defects such as rock chips, deep scratches, or peeling paint. Paint correction services are required for defect removal.

Cleaning processes may reveal existing swirl marks or imperfections, particularly on delicate or dark paint. If recommended corrective or protective services are declined, resulting cosmetic appearance changes are not considered damage.

Protection products and coatings reduce environmental impact but do not make vehicles scratch-proof or maintenance-free.

Customers should inspect the vehicle at pickup. Service-related concerns must be reported within 48 hours. We are not responsible for deterioration after pickup due to weather, road conditions, or normal use.

Responsibility for the vehicle begins only after it has been formally checked in and accepted by staff during business hours.

Vehicles left on the property before check-in, after hours, or without direct handoff to staff are considered unattended and remain at the owner’s risk. If a customer chooses to leave keys with a neighboring business or third party, that party is not our agent, and responsibility remains with the owner until we retrieve the keys and confirm check-in.

If a customer requests after-hours pickup and the vehicle is left outside or accessible, responsibility transfers to the owner once the vehicle is placed in the agreed pickup location. We are not a storage facility. Vehicles not picked up within 48 hours after notification of completion and left on our premises may incur storage charges.

We maintain a safe and professional workplace. We may refuse or discontinue service if a customer engages in aggressive, threatening, or inappropriate conduct toward staff.

We may also refuse service if a vehicle presents health hazards, excessive contamination, undisclosed biohazard materials, safety risks, or conditions beyond the scope of the scheduled service.

Some services require curing or settling time. Customers agree to follow after-care instructions provided at pickup. We are not responsible for diminished results caused by weather exposure, road treatment chemicals, or improper maintenance after the vehicle leaves our care.

We welcome feedback and will make reasonable efforts to resolve service-related concerns. Customers are encouraged to contact us directly regarding any issue before posting public reviews so we may inspect and address the matter promptly.