At Swoosh Autodetailing, we are committed to providing our customers with top-tier auto detailing services. To maintain the highest level of service quality and ensure that all our customers receive the attention they deserve, we have established this cancellation and rescheduling policy. This policy is designed to protect both your time and ours, and we kindly ask for your understanding and cooperation.

Why We Have This Policy

As a specialized auto detailing service, each appointment requires careful preparation, including the allocation of time, resources, and materials tailored to your vehicle’s specific needs. Last-minute cancellations, no-shows, or frequent rescheduling disrupt our schedule and prevent other customers from booking appointments.

To minimize disruption and continue providing exceptional service, we have implemented a cancellation and rescheduling policy that includes a deposit requirement. This policy helps us ensure that all our customers have access to our services in a timely and efficient manner.

20% Deposit Requirement

To confirm your booking, we require a 20% deposit at the time of scheduling. This deposit secures your appointment and covers part of the cost associated with preparing for your service.

Deposit Details:

• Non-Refundable: The deposit is non-refundable except under specific conditions outlined below.
• Applied to Service: Your deposit will be applied toward the total cost of your service at the time of your appointment.
• Cancellation and Rescheduling: The terms for cancellation and rescheduling are detailed below.

Cancellation Policy

1. Cancellations with More Than 24 Hours’ Notice

• If you cancel your appointment more than 24 hours before your scheduled time, your deposit will be retained and can be applied to a rescheduled appointment or held for a future booking within 6 months.

2. Cancellations with Less Than 24 Hours’ Notice

• If you cancel your appointment within 24 hours of the scheduled time, your deposit will be forfeited. This policy is necessary to cover the cost of the lost appointment time that could have been offered to another customer.

3. No-Show Policy

• If you do not show up for your appointment and have not provided any notice, your deposit will be forfeited, and you may be required to pay the full service cost upfront for future bookings.

Rescheduling Policy

1. Rescheduling with More Than 24 Hours’ Notice

• You may reschedule your appointment more than 24 hours in advance without any penalty. Your deposit will be transferred to your new appointment date.

2. Rescheduling with Less Than 24 Hours’ Notice

• If you reschedule within 24 hours of your appointment, your deposit will be forfeited. A new deposit will be required to secure your new appointment.

3. Emergency Situations

• We understand that emergencies and unforeseen circumstances can arise. If you experience a genuine emergency that prevents you from attending your appointment, please contact us as soon as possible. We will assess the situation on a case-by-case basis and may offer flexibility where possible.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please use one of the following methods:

• Online: Log in to your account on our website and follow the steps to cancel or reschedule your appointment.
• Phone: Call us at (709) 700-9135, and a representative will assist you.
• Email: Send an email to [your email address] with your appointment details, and we will process your request.

Understanding Our Commitment

At Swoosh Autodetailing, our goal is to provide you with a seamless and satisfying experience. This cancellation and rescheduling policy is designed to ensure that all our customers receive the highest level of service while allowing us to manage our resources effectively.

We appreciate your cooperation and look forward to delivering the exceptional detailing services you expect. Should you have any questions about this policy, please feel free to contact us.